Privacy Policy

Information we collect when you call

When you call (407) 964-8940, we may collect your name, phone number, service address and a description of the plumbing problem. We may also note details that help the plumber, such as the type of fixture, the age of a water heater or the location of a shutoff valve.

Calls to our line may be recorded for quality and training purposes. If you do not want to be recorded, tell the dispatcher at the start of the call, and we will discuss other ways to help you.

Information from this website

This website does not offer online forms, accounts or online booking. We do not ask you to type personal details into a page. If you send us an email, we receive the address you send from and whatever you choose to write.

Like most websites, the servers that deliver our pages may keep routine technical logs, such as the page requested and the type of browser. If you click a phone number on a mobile device, your phone places a call, and that call is covered by this policy.

How we use information

We use the information you give us to dispatch a licensed plumber, to give you a clear price before work starts, to schedule and complete the job and to follow up about the work. We also use call recordings and notes to review how calls are handled and to train our staff.

We may use your contact details to answer questions you ask us and to send paperwork about a job. We use the minimum we need for those purposes.

Who sees your information

Your information is shared with the plumber assigned to your job and with the staff who handle dispatch and paperwork. We may also disclose information when the law requires it, such as in response to a valid legal request, or when needed to protect people or property.

Permit applications for some jobs are filed with local authorities, and those filings can include the service address. Permit rules vary, so ask the Casselberry Building Division if you want to know what applies.

How long we keep information

We keep job records for as long as we need them to handle service questions, bookkeeping and legal obligations. Call recordings are kept only as long as needed for quality review and training. When information is no longer needed, we remove it.

Your choices

You can ask what information we hold about you, ask us to correct it or ask us to delete it where the law allows. You can also ask that we not contact you again except about work already requested.

To make a request, email contact@proplumbingcasselberry.com or call (407) 964-8940 and tell the dispatcher what you need. We may ask you to confirm your identity before acting.

Security

We take reasonable steps to protect the information we hold. No method of storing or sending information is completely secure, so we cannot promise absolute protection. Please avoid sharing sensitive details, such as payment card numbers, in an email.

Children

Our services are for property owners and managers. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The version on this page is the current one. If you have questions about a change, contact us at the email above or on the 24/7 line.